Terms and Policies

Terms and Conditions

Welcome to [Al-Qafari] . We are committed to providing the best service to our clients with the utmost transparency. Please read the following terms and conditions carefully before using the website.

Terms and Conditions of Use

We reserve the right to modify the Terms of Use and related legal documents at any time.
Your continued use of the site after the posting of any changes constitutes your acceptance of the new terms.

Suspension, termination, or cancellation

We reserve the right to take the following actions when necessary, without any legal liability to you:

Suspending or withdrawing access to or use of the services.
Cancel any requests or delete inappropriate content.

Any amounts paid for cancelled orders will be refunded in accordance with the terms and conditions.

Report a violation of the terms of use

If you notice any content or products that do not comply with the terms of use, please report them immediately via:
Email: [[email protected]]
Phone number: [+966920001777]
We will investigate the matter and take appropriate action.

Order Cancellation Policy

At [Al Qafari] , we strive to ensure our customers are satisfied; however, exceptional issues may occur that require order cancellations.

1. Cancellation due to pricing errors

If a product is listed at an incorrect price (e.g., 0 riyals), we have the right to cancel the order.
Customers will be notified immediately, with the following options offered:
Reorder at the correct price.
Full refund of the amount paid (if applicable).

2. Cancellation due to technical issues

In the event of a technical malfunction that resulted in providing inaccurate information about the product (such as specifications, quantity, or images), we have the right to cancel the order.
Work will be done to provide suitable alternatives or solutions.

⏳ Advance notice

We are committed to notifying customers as soon as possible in the event of cancellations of affected orders.

Options available to customers:

Resubmitting the application according to the correct conditions.
Full refund of payments made.

Customer rights

We are committed to handling any complaint quickly and professionally to ensure customer satisfaction.
This policy aims to strike a balance between protecting customer rights and the company's interests.

Terms of Use

By using the [Al-Qafari] website, you agree to all the published terms and conditions, including the cancellation policy.
We are committed to all e-commerce regulations approved by the Saudi Ministry of Commerce.

For inquiries and contact

If you have any questions or complaints, you can contact the support team via:
Email: [[email protected]]
Phone number: [966920001777]

Additional note

At [Al Qafari] , we believe in the importance of transparency and cooperation with our customers, and we always strive to provide a distinctive shopping experience that meets your expectations.